Policies
Substitution Policy
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability. As always, your satisfaction is of utmost importance to us. If there is a problem, please call us and we will make it right if at all possible!
Delivery Policy
We deliver to the following areas:
Charleston, SC - Downtown, West Ashley, James Island
Mount Pleasant (29464) zip code
Folly Beach - (Monday through Friday only)
Johns Island
Kiawah Island
Seabrook Island
Wadmalaw Island
Hospitals: Roper St. Francis - Downtown and West Ashley
Medical University of SC - Ashley River Towers, Shawn Jenkins Children's Hospital and The Main MUSC Hospital on Ashley Ave.
Funeral Homes we deliver to:
J. Henry Stuhr Funeral Homes - Downtown, West Ashley and Northwoods.
McAlister-Smith Funeral Homes - James Island, West Ashley & Goose Creek
James A. McAlister Funeral Home
Murray's Mortuary - North Charleston, SC
Carolina Memorial - North Charleston, SC
Dorothy's Home for Funerals - Cannon St.
Palmetto Mortuary
Dickerson's Mortuary
Pasley's Morthuary
Refund Policy
We accept returns within 3 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.
Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.